Oct. 21, 2003
Customer Service Kudos
University Honors Frontline Staff, Campus Customers
Customer service took center stage Oct. 8 as departments and employees
were honored for their dedication to the GW community. As part of the
Universitys Strategic Plan, customer service plays a critical role
in executing the Universitys mission.
Our goal, as service providers of this University, is to do everything
we can do to provide the optimal learning environment by making this University
user friendly for our student, faculty and staff customers so that they
may devote most of their attention to knowledge and academic excellence,
said Dr. John F. Williams, provost and vice president for health affairs.
Three champions of customer service were nominated by faculty,
staff and students. Three additional awards also were handed out
the Secret Shopper Award, was given as a result of office
visits to test courtesy, efficiency, appearance and professionalism; Student
and Academic Support Services (SASS) employee of the year; and a customer
service enhancement honor.
The six awards given were:
Student Choice Award: Zoe Dansan of the School of Engineering and
Staff Choice Award: Christopher Megill of Telecommunications
Faculty Choice Award: Ziad Al-Khoja of the Marvin Center
Best Customer Service Enhancement Award: CLLC-Housing Services,
Banner Applications and Interactive Multimedia Applications Group for
the online housing system
Secret Shopper Choice Award: Interactive Multimedia Applications
SASS Employee of the Year Award: Gilma Cockram
The award ceremony began a day-long celebration of customer service across
campus departments and offices. It also coincided with National Customer
Service Week around the country.
What started out as a relatively small initiative is now a University-wide
initiative, said Lou Katz, executive vice president and treasurer.
This is very important to the institution.
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