Oct. 20, 2004
A Salute to Staff on Customer Service Day
Annual Celebration Salutes GWs Ongoing Efforts
to Improve Service
By Claire
Duggan
Balloons, food, music and smiles filled the Marvin Center Great Hall as
more than 100 of GWs staff assembled to receive accolades for their
hard work and dedication at the third annual Customer Service Celebration
Awards Ceremony.
GWs own Colonials mascot, George, was on hand to give thanks as
the staff enjoyed breakfast and ducked out just long enough to run back
into the Great Hall with a GW flag as the official Olympic song played
on the sound system. This years theme? Going for the Gold!
Departments have made many improvements in customer service over
the past several years, and it shows, said Taina Shields, manager
of financial emergency/emergent issues team, who heads the 21-member committee
planning for the event. This gives these departments an opportunity
to do something nice for their staff, to show how much they appreciate
their staff.
In addition to recognizing the efforts of the Universitys customer
service employees as a whole, the celebration provided five individual
awards to employees.
The Universitys Presidential Administrative Fellows chose Lemoyne
Miles, a service worker in Facilities/Housekeeping, with the Students
Choice Award.
This years Staff Choice Award, chosen by the Committee to Celebrate
Customer Service, picked Robin Imer, senior property manager in residential
property management, from its list of nominees.
The Faculty Choice Award was picked by Committee to Celebrate Customer
Service and was awarded to Mary Bayliss, assistant director in the finance
University budget office .
SASS's Employee of the Year Award was given to Scott Bokker, events planner/SASS
Athletics Department.
A team award, the Customer Service Enhancement Award, was given to Parking
Services for online Web based parking registration and remote signup locations.
Larry Cohen, director of Parking Services, has been at GW for about six
months now and said he knew coming into the job that he had great people
on his team and that this recognition proved they lived up to his and
their own standards.
Customers leave our offices feeling good, Cohen said. And
to think that they probably didnt even want to be there in the first
place, paying for parking, and yet they leave satisfied. Wow.
Miles, winner of the Students Choice Award, has been working in
Facilities and Housekeeping for four years and works specifically on the
Marvin Centers fourth floor where student groups work.
It really means so much to me, its not an easy job,
Miles said. Its wonderful to know my work has not gone unnoticed.
The students she has gotten to know say they love her great attitude and
smile. Miles said she enjoys all of the students and each year, tries
to learn all of their names.
The ceremony kicked off the all-day event that not only provided recognition
to the Universitys customer service staff for their hard work, but
also included training sessions to keep the momentum going in the right
direction.
Send feedback to: bygeorge@gwu.edu
|
|
|