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Sept. 21, 2004
Fall is Customer Service Season
Nominations Sought for Customer Service Awards
The University seeks nominations for customer service awards in
the categories of customer service enhancement, faculty choice award and
student choice award. The honors are part of the third annual Customer
Service Celebration Oct. 6, an initiative designed to reaffirm the University’s
commitment to customer service. The theme of this year’s event is
“Going for the Gold.”
“Departments have made many improvements in customer service over
the past several years, and it shows,” said Taina Shields, manager
of financial emergency/emergent issues team, who heads the 21-member committee
planning for the event. “This gives these departments an opportunity
to do something nice for their staff, to show how much they appreciate
their staff.”
The Customer Service Enhancement Award is a departmental honor given in
recognition of a special project/initiative developed by the department
in order to enhance the service provided to customers. This award will
be presented based upon a self-nomination. Departments that have created
and implemented a customer service enhancement project/initiative are
encouraged to nominate themselves by going to the Celebration Web site
and clicking on the award nominations link.
Additional awards will be presented to customer service staff based on
nominations from three primary GW constituencies: faculty, staff and students.
The Faculty’s Choice Award will be presented to a department or customer
service staff member who has provided excellent customer service. The
award will be presented based upon faculty nominations documenting a particular
situation in which the nominee provided excellent service to a customer
(either internal or external).
The Staff’s Choice Award will be presented to a department or customer
service staff member who has provided excellent service. The award will
be presented based upon staff nominations documenting a particular situation
in which the nominee provided excellent service to a customer (either
internal or external).
The Student’s Choice Award will be presented to a department or customer
service department or staff member who has provided excellent service
to a GW student. The award will be presented based upon student nominations
documenting a particular experience in which the student received exceptional
service.
“Customer service isn’t something that can be changed in one
day,” said Philip Ng, project and program coordinator, in the Office
of the Executive Vice President and Treasurer. “This is a good way
to create a positive atmosphere. GW has done a lot over the past few years
and those efforts have improved service by leaps and bounds.”
Nominations for the awards must be submitted by 5 pm, Sept. 29, and may
be made online at the gw portal at http://my.gwu.edu. If you have any
questions regarding any of these awards, visit the customer service celebration
Web site http://service.gwu.edu/celebration or E-mail the Committee to
Celebrate Customer Service at service@gwu.edu.
Send feedback to: bygeorge@gwu.edu
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